Help with a report
Stuck on intake, missing PDF, broken share link, score that looks wrong. Include your applicant hash if you have it — it speeds up the trace.
support@cohortly.pro →Replies within 1 business day
No ticketing maze, no chatbot, no escalation tier. Pick the desk that fits, send a note, and a human writes back. Turnaround windows below are honest medians, not aspirations.
Stuck on intake, missing PDF, broken share link, score that looks wrong. Include your applicant hash if you have it — it speeds up the trace.
support@cohortly.pro →Reports are non-refundable once generation begins. Refunds are issued only for failed report generation, duplicate charges, or technical malfunction. Send the order ID; we'll handle the rest.
billing@cohortly.pro →Counselor 3-packs and 10-packs are self-serve. Department-scale bundles (50+ reports), SSO, and roster dashboards are quoted directly.
advisors@cohortly.pro →Export or deletion requests under §05 of the privacy notice. Use the subject line `data request` and include the email on the account.
privacy@cohortly.pro →Methodology questions, citation requests, and interview inquiries. We share aggregate cohort statistics on request; we do not share individual records.
press@cohortly.pro →Feedback, feature requests, the thing the report got wrong about you. A solo indie team reads every message — no auto-responder.
hello@cohortly.pro →